{"id":9185,"date":"2026-01-26T04:49:10","date_gmt":"2026-01-26T04:49:10","guid":{"rendered":"https:\/\/station11-il.com\/?page_id=9185"},"modified":"2026-04-06T17:34:48","modified_gmt":"2026-04-06T17:34:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/station11-il.com\/ar\/refund_returns\/","title":{"rendered":"refund &amp; returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9185\" class=\"elementor elementor-9185\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0bf061d e-flex e-con-boxed e-con e-parent\" data-id=\"0bf061d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1442da elementor-widget elementor-widget-wd_text_block\" data-id=\"d1442da\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1 data-start=\"248\" data-end=\"277\"><strong data-start=\"250\" data-end=\"277\">Refund &amp; Returns Policy<\/strong><\/h1><p data-start=\"317\" data-end=\"547\">At <strong data-start=\"320\" data-end=\"336\">Station11-IL<\/strong> (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d), customer satisfaction is important to us. This Refund &amp; Returns Policy explains the conditions under which products purchased from <strong data-start=\"489\" data-end=\"518\"><a class=\"decorated-link\" href=\"https:\/\/station11-il.com\/ar\/\" target=\"_new\" rel=\"noopener\" data-start=\"491\" data-end=\"516\">https:\/\/station11-il.com\/<\/a><\/strong> may be returned or refunded.<\/p><p data-start=\"549\" data-end=\"623\">By placing an order on our website, you agree to the terms outlined below.<\/p><hr data-start=\"625\" data-end=\"628\" \/><h2 data-start=\"630\" data-end=\"663\"><strong data-start=\"633\" data-end=\"663\">1. Eligibility for Returns<\/strong><\/h2><p data-start=\"665\" data-end=\"714\">We accept returns under the following conditions:<\/p><ul data-start=\"716\" data-end=\"956\"><li data-start=\"716\" data-end=\"784\"><p data-start=\"718\" data-end=\"784\">The item must be <strong data-start=\"735\" data-end=\"784\">unused, unworn, and in its original condition<\/strong><\/p><\/li><li data-start=\"785\" data-end=\"874\"><p data-start=\"787\" data-end=\"874\">The item must be returned in its <strong data-start=\"820\" data-end=\"842\">original packaging<\/strong>, including tags and accessories<\/p><\/li><li data-start=\"875\" data-end=\"956\"><p data-start=\"877\" data-end=\"956\">The return request must be submitted within <strong data-start=\"921\" data-end=\"932\">14 days<\/strong> of receiving your order<\/p><\/li><\/ul><p data-start=\"958\" data-end=\"1064\">\u26a0\ufe0f <strong data-start=\"961\" data-end=\"1064\">Bags and shoes that show signs of use, wear, damage, or alteration will not be accepted for return.<\/strong><\/p><hr data-start=\"1066\" data-end=\"1069\" \/><h2 data-start=\"1071\" data-end=\"1101\"><strong data-start=\"1074\" data-end=\"1101\">2. Non-Returnable Items<\/strong><\/h2><p data-start=\"1103\" data-end=\"1165\">The following items are <strong data-start=\"1127\" data-end=\"1164\">not eligible for return or refund<\/strong>:<\/p><ul data-start=\"1167\" data-end=\"1344\"><li data-start=\"1167\" data-end=\"1202\"><p data-start=\"1169\" data-end=\"1202\">Items that have been used or worn<\/p><\/li><li data-start=\"1203\" data-end=\"1246\"><p data-start=\"1205\" data-end=\"1246\">Items damaged due to improper use or care<\/p><\/li><li data-start=\"1247\" data-end=\"1292\"><p data-start=\"1249\" data-end=\"1292\">Sale or discounted items (unless defective)<\/p><\/li><li data-start=\"1293\" data-end=\"1344\"><p data-start=\"1295\" data-end=\"1344\">Items returned without original packaging or tags<\/p><\/li><\/ul><hr data-start=\"1346\" data-end=\"1349\" \/><h2 data-start=\"1351\" data-end=\"1384\"><strong data-start=\"1354\" data-end=\"1384\">3. How to Request a Return<\/strong><\/h2><p data-start=\"1386\" data-end=\"1455\">To initiate a return, please contact us before sending the item back:<\/p><ul data-start=\"1457\" data-end=\"1605\"><li data-start=\"1457\" data-end=\"1496\"><p data-start=\"1459\" data-end=\"1496\"><strong data-start=\"1459\" data-end=\"1469\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1470\" data-end=\"1494\">support@station11-il.com<\/a><\/p><\/li><li data-start=\"1497\" data-end=\"1605\"><p data-start=\"1499\" data-end=\"1507\">Include:<\/p><ul data-start=\"1510\" data-end=\"1605\"><li data-start=\"1510\" data-end=\"1526\"><p data-start=\"1512\" data-end=\"1526\">Order number<\/p><\/li><li data-start=\"1529\" data-end=\"1550\"><p data-start=\"1531\" data-end=\"1550\">Reason for return<\/p><\/li><li data-start=\"1553\" data-end=\"1605\"><p data-start=\"1555\" data-end=\"1605\">Clear photos of the item (if damaged or incorrect)<\/p><\/li><\/ul><\/li><\/ul><p data-start=\"1607\" data-end=\"1658\">Once approved, we will provide return instructions.<\/p><p data-start=\"1660\" data-end=\"1736\">\ud83d\udce6 <strong data-start=\"1663\" data-end=\"1706\">Do not send items back without approval<\/strong>, as they may not be accepted.<\/p><hr data-start=\"1738\" data-end=\"1741\" \/><h2 data-start=\"1743\" data-end=\"1768\"><strong data-start=\"1746\" data-end=\"1768\">4. Return Shipping<\/strong><\/h2><ul data-start=\"1770\" data-end=\"1995\"><li data-start=\"1770\" data-end=\"1870\"><p data-start=\"1772\" data-end=\"1870\">Customers are responsible for <strong data-start=\"1802\" data-end=\"1827\">return shipping costs<\/strong>, unless the item is defective or incorrect<\/p><\/li><li data-start=\"1871\" data-end=\"1924\"><p data-start=\"1873\" data-end=\"1924\">We recommend using a <strong data-start=\"1894\" data-end=\"1924\">trackable shipping service<\/strong><\/p><\/li><li data-start=\"1925\" data-end=\"1995\"><p data-start=\"1927\" data-end=\"1995\">Station11-IL is not responsible for lost or damaged return shipments<\/p><\/li><\/ul><hr data-start=\"1997\" data-end=\"2000\" \/><h2 data-start=\"2002\" data-end=\"2019\"><strong data-start=\"2005\" data-end=\"2019\">5. Refunds<\/strong><\/h2><p data-start=\"2021\" data-end=\"2067\">Once we receive and inspect the returned item:<\/p><ul data-start=\"2069\" data-end=\"2243\"><li data-start=\"2069\" data-end=\"2135\"><p data-start=\"2071\" data-end=\"2135\">Approved refunds will be processed within <strong data-start=\"2113\" data-end=\"2135\">7\u201310 business days<\/strong><\/p><\/li><li data-start=\"2136\" data-end=\"2195\"><p data-start=\"2138\" data-end=\"2195\">Refunds will be issued to the <strong data-start=\"2168\" data-end=\"2195\">original payment method<\/strong><\/p><\/li><li data-start=\"2196\" data-end=\"2243\"><p data-start=\"2198\" data-end=\"2243\">Shipping fees (if any) are <strong data-start=\"2225\" data-end=\"2243\">non-refundable<\/strong><\/p><\/li><\/ul><p data-start=\"2245\" data-end=\"2302\">You will be notified once your refund has been processed.<\/p><hr data-start=\"2304\" data-end=\"2307\" \/><h2 data-start=\"2309\" data-end=\"2328\"><strong data-start=\"2312\" data-end=\"2328\">6. Return &amp; Exchange Policy<\/strong><\/h2><p data-start=\"116\" data-end=\"235\">We strive to ensure customer satisfaction and stand behind the quality of our products. Please review our policy below:<\/p><p data-start=\"237\" data-end=\"414\"><strong data-start=\"237\" data-end=\"284\">1. Returns &amp; Exchanges (No Reason Required)<\/strong><br data-start=\"284\" data-end=\"287\" \/>Customers may request a return or exchange within <strong data-start=\"337\" data-end=\"371\">14 days of receiving the order<\/strong>, for any reason, provided that the item:<\/p><ul data-start=\"415\" data-end=\"515\"><li data-start=\"415\" data-end=\"428\">Is unused<\/li><li data-start=\"429\" data-end=\"461\">Is in its original condition<\/li><li data-start=\"462\" data-end=\"515\">Includes original packaging and proof of purchase<\/li><\/ul><p data-start=\"517\" data-end=\"612\"><strong data-start=\"517\" data-end=\"552\">2. Defective or Incorrect Items<\/strong><br data-start=\"552\" data-end=\"555\" \/>If you receive a defective, damaged, or incorrect item:<\/p><ul data-start=\"613\" data-end=\"714\"><li data-start=\"613\" data-end=\"675\">You are eligible for a <strong data-start=\"638\" data-end=\"673\">free replacement or full refund<\/strong><\/li><li data-start=\"676\" data-end=\"714\">No additional fees will be charged<\/li><\/ul><p data-start=\"716\" data-end=\"827\"><strong data-start=\"716\" data-end=\"746\">3. Unavailable Replacement<\/strong><br data-start=\"746\" data-end=\"749\" \/>If the requested replacement item is not available, customers may choose to:<\/p><ul data-start=\"828\" data-end=\"951\"><li data-start=\"828\" data-end=\"861\">Receive a <strong data-start=\"840\" data-end=\"855\">full refund<\/strong>, or<\/li><li data-start=\"862\" data-end=\"951\">Exchange for another item of equal value (or pay\/refund the difference if applicable)<\/li><\/ul><p data-start=\"953\" data-end=\"975\"><strong data-start=\"953\" data-end=\"973\">4. Shipping Fees<\/strong><\/p><ul data-start=\"976\" data-end=\"1107\"><li data-start=\"976\" data-end=\"1046\">Return shipping costs may apply for returns without a valid reason<\/li><li data-start=\"1047\" data-end=\"1107\">No fees will be charged for defective or incorrect items<\/li><\/ul><p data-start=\"1109\" data-end=\"1215\"><strong data-start=\"1109\" data-end=\"1147\">5. Non-Returnable Items\u00a0<\/strong><br data-start=\"1147\" data-end=\"1150\" \/>The following items may not be eligible for return or exchange:<\/p><ul data-start=\"1216\" data-end=\"1338\"><li data-start=\"1216\" data-end=\"1264\">Used or damaged items (not due to our fault)<\/li><li data-start=\"1265\" data-end=\"1304\">Customized or personalized products<\/li><li data-start=\"1305\" data-end=\"1338\">Final sale or clearance item<\/li><\/ul><hr data-start=\"2497\" data-end=\"2500\" \/><h2 data-start=\"2502\" data-end=\"2538\"><strong data-start=\"2505\" data-end=\"2538\">7. Damaged or Incorrect Items<\/strong><\/h2><p data-start=\"2540\" data-end=\"2738\">If you receive a damaged or incorrect item, please contact us within <strong data-start=\"2609\" data-end=\"2621\">48 hours<\/strong> of delivery and include clear photos. We will resolve the issue as quickly as possible at no additional cost to you.<\/p><hr data-start=\"2740\" data-end=\"2743\" \/><h2 data-start=\"2745\" data-end=\"2778\"><strong data-start=\"2748\" data-end=\"2778\">8. Late or Missing Refunds<\/strong><\/h2><p data-start=\"2780\" data-end=\"2844\">If you haven\u2019t received your refund after the processing period:<\/p><ul data-start=\"2846\" data-end=\"2948\"><li data-start=\"2846\" data-end=\"2888\"><p data-start=\"2848\" data-end=\"2888\">Check with your bank or payment provider<\/p><\/li><li data-start=\"2889\" data-end=\"2948\"><p data-start=\"2891\" data-end=\"2948\">Contact us at <strong data-start=\"2905\" data-end=\"2933\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2907\" data-end=\"2931\">support@station11-il.com<\/a><\/strong> for assistance<\/p><\/li><\/ul><hr data-start=\"2950\" data-end=\"2953\" \/><h2 data-start=\"2955\" data-end=\"2979\"><strong data-start=\"2958\" data-end=\"2979\">9. Policy Updates<\/strong><\/h2><p data-start=\"2981\" data-end=\"3121\">We reserve the right to update this Refund &amp; Returns Policy at any time. Changes will be posted on this page with an updated effective date.<\/p><hr data-start=\"3123\" data-end=\"3126\" \/><h2 data-start=\"3128\" data-end=\"3149\"><strong data-start=\"3131\" data-end=\"3149\">10. Contact Us<\/strong><\/h2><p>For any questions regarding returns or refunds, please contact us:<\/p><p>Email: <a href=\"mailto:support@station11-il.com\">support@station11-il.com<\/a><br \/>Phone: +1 (201) 379-9943<\/p><p>Customer Support Hours:<br \/>Monday \u2013 Friday: 9:00 AM \u2013 5:00 PM<br \/>Saturday: 10:00 AM \u2013 2:00 PM<br \/>Sunday: Closed<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy At Station11-IL (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d), customer satisfaction is important to us. This Refund &amp; Returns Policy<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9185","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/pages\/9185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/comments?post=9185"}],"version-history":[{"count":19,"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/pages\/9185\/revisions"}],"predecessor-version":[{"id":9235,"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/pages\/9185\/revisions\/9235"}],"wp:attachment":[{"href":"https:\/\/station11-il.com\/ar\/wp-json\/wp\/v2\/media?parent=9185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}