Refund & Returns Policy

At Station11-IL (“we”, “us”, “our”), customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which products purchased from https://station11-il.com/ may be returned or refunded.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging, including tags and accessories

  • The return request must be submitted within 14 days of receiving your order

⚠️ Bags and shoes that show signs of use, wear, damage, or alteration will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used or worn

  • Items damaged due to improper use or care

  • Sale or discounted items (unless defective)

  • Items returned without original packaging or tags

3. How to Request a Return

To initiate a return, please contact us before sending the item back:

Once approved, we will provide return instructions.

📦 Do not send items back without approval, as they may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • Station11-IL is not responsible for lost or damaged return shipments

5. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original payment method

  • Shipping fees (if any) are non-refundable

You will be notified once your refund has been processed.

6. Exchanges

We offer exchanges only for defective or incorrect items, subject to availability.

If the requested replacement is unavailable, a refund will be issued instead.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos. We will resolve the issue as quickly as possible at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund after the processing period:

9. Policy Updates

We reserve the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions regarding returns or refunds, please contact:

Station11-IL Support
 support@station11-il.com
 +44 7367 174110